Last Updated: 03/12/2025
Maxpro Cleaning Services Ltd.
Maxpro Cleaning Services Ltd. (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled in accordance with UK GDPR, the Data Protection Act 2018, and PECR (UK Privacy & Electronic Communications Regulations). This Privacy Policy explains how we collect, store, use, and protect your personal data when you visit https://maxproclean.co.uk, contact us, or use our cleaning services.
1. Who We Are
Maxpro Cleaning Services Ltd.
Website: https://maxproclean.co.uk
Email: info@maxproclean.co.uk
Phone: 01908 488847
We provide cleaning services across the Midlands and South East, covering Buckinghamshire, Bedfordshire, Northamptonshire, Oxfordshire, Peterborough & Cambridgeshire, Leicestershire, Derbyshire, and Nottinghamshire.
We are the Data Controller for all data collected through our website and service enquiries.
2. Personal Data We Collect
We may collect the following categories of personal information:
A. Information You Provide
- Name
- Email address
- Phone number
- Address or service location
- Booking details
- Messages sent through contact forms or email
- Feedback or service notes
B. Automatically Collected Data
Through cookies and analytics tools we collect:
- IP address
- Browser type and device type
- Pages visited, session duration, and interactions
- Referrals and general location (non-identifiable)
- Cookie preferences
C. Service-Related Data
- Service requirements
- Property details relevant to cleaning
- Payment confirmations (processed by third-party secure providers)
- Recorded communications (when necessary for customer service)
We do not store payment card information.
3. How We Use Your Data
We process your data to:
- Provide and manage cleaning services
- Respond to enquiries and bookings
- Send operational or appointment messages
- Improve user experience and website performance
- Maintain internal records for legal and tax purposes
- Ensure safety and quality of service
- Analyse website usage to improve content and navigation
- Personalise website content (where consent is given)
We do not sell your data and never share it for third-party marketing.
4. Legal Bases for Processing
Under UK GDPR, we rely on:
- Contract – to provide services you request
- Legitimate Interest – improving services, website security
- Consent – for marketing & non-essential cookies
- Legal Obligation – tax records, regulatory requirements
5. Google Tools, Analytics & Advertising
For transparency, our website may use Google technologies, including:
✔ Google Analytics
✔ Google Signals (if activated)
✔ Google Ads Conversion Tracking
✔ Google Tag Manager
✔ Google reCAPTCHA (for spam protection)
These tools may collect:
- IP address (anonymised where possible)
- Device & browser metadata
- Page interaction data
- Demographic/interest data (if enabled)
Google may use cookies such as:
- _ga, _gid, _gat (Analytics)
- IDE (Ads personalisation)
- DSID (Cross-device linking)
Google Required Disclosure
Third-party vendors, including Google, use cookies to serve ads based on a user’s previous visits to our website or other websites.
Google’s use of advertising cookies enables it and its partners to serve ads based on your browsing history.
Opt-Out Links Required by Google:
You can control Google data use here:
- Google Ads Settings (opt-out):
https://www.google.com/settings/ads - Google Analytics Opt-Out Browser Add-On:
https://tools.google.com/dlpage/gaoptout/ - How Google uses data:
https://policies.google.com/technologies/partner-sites
You can also manage cookies in your browser settings.
6. Marketing & Communications
We only send marketing communications with your explicit consent.
You can unsubscribe at any time by contacting info@maxproclean.co.uk.
7. Sharing Your Personal Data
We may share your data only with:
- Approved contractors working under confidentiality
- IT & website security providers
- Payment processors
- Legal/regulatory authorities when required by law
We never sell personal information.
8. Children’s Privacy
Our services and website are not intended for children under 13, and we do not knowingly collect their personal data.
9. Data Retention
We retain personal data only for as long as necessary:
- General enquiries: up to 12 months
- Customer records: up to 6 years
- Legal/tax records: up to 6 years
10. Your Rights Under UK GDPR
You have the right to:
- Access your data
- Correct inaccurate information
- Request deletion (“Right to be Forgotten”)
- Restrict processing
- Object to certain processing
- Withdraw cookie/marketing consent
- Data portability
To exercise these rights, contact: info@maxproclean.co.uk
11. Do Not Track (DNT)
Our website does not respond to DNT signals as standards are not fully developed.
12. External Links
We are not responsible for the privacy practices of external sites we link to.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will always be posted here with a revised date.